About Course

Desktop Support Fundamentals is a 3-hour, self-paced online course designed to provide a comprehensive introduction to the world of IT support. Perfect for beginners and aspiring IT professionals, this course focuses on building the foundational skills required to excel in entry-level desktop support roles.

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You’ll learn how to diagnose and resolve common hardware, software, and networking issues, with hands-on guidance in using essential troubleshooting tools like Task Manager, Event Viewer, and Device Manager. The course also covers the basics of ticketing systems, effective documentation practices, and provides a strong focus on customer service and communication skills—critical for managing user interactions with professionalism and empathy.

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With practical lessons tailored for real-world scenarios, this course will equip you with the technical knowledge and problem-solving abilities needed to confidently tackle IT support tasks. Whether you're looking to start your career in IT or enhance your existing skills, Desktop Support Fundamentals offers a solid foundation to achieve your goals.